Our areas of expertise

Strategic support and advice for impact strategy

  • Define the contours and challenges related to social issues ;
  • Formalize an impact strategy in response to these problems ;
  • Build a benchmark for indicators of performance, results, and impacts ;
  • Support teams and stakeholders in the implementation of impact strategies.



Impact assessment

  • Ex-post/a posteriori ;
  • Upstream or cohort follow-up, with or without a control group ;
  • Monetization of impacts through cost avoidance analysis ;
  • … Mobilizing quantitative and/or qualitative methodologies,… (see below for the assessment methodologies used).



Methodological support for assessment

  • Define an evaluation approach for the organization ;
  • Formalize a detailed brief of the needs ;
  • Leverage existing/collected data, strengthen or adjust an existing assessment protocol ;
  • Acclimatize or competently develop the team’s/stakeholder’s assessment skills.



The tools and methodologies we use

« The team varies its support, between participatory workshops and advice for following a clear methodology for impact assessment. The Theory of Change was a decisive step for us to consider all our services as a team and imagine the direct and indirect impacts. With continuous improvement and innovation at the core, this measure allows us to bring our platform as close to the end users as possible. In addition, we are proud to share meaningful figures, which showcases the voluntary and civic commitment of Diffuzeurs et des associations! Thank you. »

Eléonore Gorand, Partnerships Officer

« We worked with Improve on the assessment of a new, school-based public health program. We greatly appreciated Anne-Laure’s commitment, expertise, and availability, as well as the entire Improve team, as they assisted in the design, implementation, analysis, and presentation of two assessment surveys. True specialists on the topic of social impact, Improve will accompany you with professionalism, precision, and adaptability, from start to finish! »

Alix de Nicolay and Sydney Wheeler, Helen Keller International Europe

The Theory of Change

The Theory of Change or “ToC” is a tool for formalizing impact strategy by modeling the hypotheses/connections of the causes and effects between the actions taken and the anticipated impacts on the targeted stakeholder(s).

This tool is the cornerstone of our interventions, especially when developing specific workshops to help organizations to co-build “their own” ToC, or to adjust it in the light of the assessment outcome.



Quantitative evaluation methodology

A posteriori, upstream-downstream, cohort follow-up, with or without control group.

This is usually a “closed” survey in the form of a questionnaire (paper, telephone, in person, or online) for validating – or invalidating – the achievement of the objectives pursued by the project. A questionnaire-based survey can be cross-referenced with data provided by structural reporting tools, for example, and/or with data from a comparative analysis, or with government data.

We always take a two-pronged approach to analyze the findings of questionnaires :

  • a descriptive approach (percentages, averages, etc.) ;
  • but also, and above all, an explanatory approach (inferential analyses), based on the hypotheses of relationships between different measures/indicators. Cross-checking information provides a better understanding of correlation, cause and effect, and the interaction among all indicators. We perform statistical tests to ensure the significance of the results and the reliability of the findings.

This expertise in data analysis allows an in-depth understanding of the mechanisms at work in an impact project (impacts present, depending on certain characteristics of the beneficiaries, timing, duration, and the intensity of a program, depending on the typologies/modes of action and their frequency, etc.). This type of analysis – coupled with a necessary discussion of the interpretation of the findings – allows us to identify levers for improving a project/program.



Qualitative assessment methodology

Open-ended questions for exploring and understanding the path taken; the beneficiaries’ (in)direct obstacles and successes associated with an action ; these are often semi-structured interviews, but they can also take the form of focus groups or participant observation, for example.

Quantitative and qualitative surveys can be combined as a logical complement and as a “triangulation of findings”.



Methodology for the assessment of avoided costs or cost-benefits

Estimate and highlight the savings that an initiative enables our society or a specific stakeholder to make by solving a social issue.

To learn more about this methodology, download the pertinent open-source Guide to the Assessment of Social Impact, designed in partnership with the Rexel Foundation.

NB : We do not use the SROI methodology.



Topics/issues we typically work on

  • Training - occupational integration
  • Education - youth
  • Support for people in situations of social vulnerability (refugees, homeless people, people in social and occupational integration, etc.)
  • Dependence and caregiving
  • Health and disability
  • Environment, circular economy
  • Housing - habitat
  • Social and legal support for people in or out of detention
  • Policies/actions for changing citizens’ views/attitudes/behaviors about societal issues (migration/refugees, precariousness, security, detention, disability, etc.)

Organizational Procedures

Advice and Assessment

Accompany organizations with their impact strategies and/or carry out impact assessments from A to Z - with the constant aim of providing methodological and strategic recommendations.

« Implementing an impact methodology is a difficult and risky task: the Improve team kindly guided us through each step to develop a methodology adapted to our needs and to those of our partners. This joint work allowed us to ask the right questions (ethics, stance, etc.), but, above all, to determine our raison d’être. Thanks to their teams for their availability, adaptability, and high degree of precision! »

Lisa Mimoun, Project Coordinator Fondation Maisons du Monde

« The Improve team was able to accompany us effectively throughout the process. This work enabled us to realize the value of our social actions and to show all our partners how well this initiative meets the needs of caregivers. »

Claudie Kulac and Estelle Marchand, La Compagnie des Aidants


Step-by-step coaching and monitoring of project leaders and assessment managers on impact assessment, so that they are ultimately autonomous in following up on the impact of their organization.
A flexible and customized format.

« We were provided support for coaching, which was perfect for us: interwoven, constant, and accurate. Excellent availability and pedagogy from the Project Manager, who accompanied us. This allowed us to train ourselves in the impact assessment process and to apply it internally. So, we were able to carry out our impact assessment and develop our skills, all in a very pleasant and friendly atmosphere. »

Team from the Boutique des Sciences de l'Université de Lyon


Train and accompany the project team in the formalization of its impact strategy and/or the impact assessment, as close as possible to the expressed needs, challenges, and constraints of the structure.
Formats ranging from half a day to several days of training, combining theoretical contributions and implementation (generally based on the structure’s project).
More info

Our Convictions

A customized assessment approach : a multi-criteria evaluation, combining quantitative and qualitative indicators, based on the social mission of the actions evaluated and on key evaluation questions for the strategy, so that the impact assessment serves the project, and allows us to highlight the uniqueness and innovative nature of your approach.

A way to work collaboratively : immerse yourself in your activities, mobilize your team and your stakeholders to foster the emergence of a common and shared vision.

Watchword : pragmatism. In accordance with the expectations, resources and operational constraints, our support is based on inhouse skills to provide the best added value, with the constant concern of finding the best balance between the scientific accuracy of the methodologies deployed and feasibility on the ground.